FAQs2022-02-14T22:40:38+00:00

FREQUENTLY ASKED QUESTIONS

How far is the Marina of Puerto Aventuras from Tulum?2021-09-07T22:20:58+00:00

From Tulum the Marina of Puerto Aventuras is 40min away.
You can get to the Marina by car, taxi or our transportation services.

What is your Cancellation Policy?2022-05-13T04:43:57+00:00

Weather conditions such as rain, wind or clouds, are not a reason for cancelling a boat trip. Cancellations due to weather are solely a decision which can be made by Boat Rental Tulum.

The weather in the Riviera Maya changes frequently, even if you look at the weather forecast and a cloudy day with wind or rain is indicated, do not worry! it might be sunny at sea!

If you decide to cancel the downpayment is non-refundable.

If there is No Show from the client, the downpayment is non-refundable.

Do you go to Isla Mujeres?2022-05-13T04:46:58+00:00

No, Isla Mujeres is closer to Cancun, there is no boat that goes from Tulum. It is far away.

Do you go to Cozumel?2022-05-13T04:49:15+00:00

Yes we go to Cozumel on certain boats for a full day trip only, (8 or 9 hours) depending on the sea conditions.

Boats that go to Cozumel are: Sports Boat 35ft, Fishing Boat 30ft, Yacht 40ft, Yacht 42ft, Luxury Yachts 4oft, 43ft and 58ft, Luxury Catamaran 51ft, Catamaran 38ft and 40ft.

 

Is there any age limit for the boats?2022-05-13T04:26:38+00:00

There is no age limit, everyone is welcome onboard!

Are the boat trips private?2022-05-13T04:45:29+00:00

Yes all our boat trips are private only your group onboard with the captain and crew.

Do you offer shared boat trips?2022-05-13T04:44:35+00:00

No sorry we do not have any shared boat trips, all our boat trips are private.

How do we book a boat?2022-05-13T04:37:09+00:00

You can submit your booking form online and one of our agents will contact you to confirm availability and price.

All bookings require a 20% or 30% downpayment that will be deducted from your final balance.

Can we rent a boat without a captain in Tulum?2022-05-13T04:34:39+00:00

No sorry, due to insurance papers and tourism permits no boat is chartered without a captain even if you are a licensed captain.

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Boat Rental Tulum, Marina Puerto Aventuras, Tulum, Riviera Maya, Mexico
Mobile: 00 52 984 179 21 99
Email: boatrentaltulum@gmail.com
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